Ki5 Canine Therapy – Privacy Policy

This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?

Ki5 Canine Therapy collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)
  • Data from your Vet about your dog’s condition

How do we collect your data?

You directly provide Ki5 Canine Therapy with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services
  • Complete forms on our website
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

Our Company may also, with your permission, receive your data indirectly from the following sources:

  • Your Vet
  • Other canine therapists supporting your dog

How will we use your data?

Our Company collects your data so that we can:

  • Process your request for appointments or services
  • Manage your client file including payments and information relating to your dog
  • Email you with special offers on other products and services that we provide, that we think you might like.
  • Demonstrate to professional bodies (Galen and IAAT)  that we handle yours and your dog’s information professionally and appropriately, in line with membership requirements

Ki5 Canine Therapy will not share your data with other companies, unless you have given your express consent

When Ki5 Canine Therapy processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Ki5 Canine Therapy securely stores your data on an encrypted hard drive and secure cloud storage. We will keep your data for 7 years. Once this time period has expired, we will delete your data using disk wiping software to ensure it is permanently deleted.

Marketing

Ki5 Canine Therapy would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Ki5 Canine Therapy from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email emma@ki5canine.co.uk

We will not share your personal data with third parties for marketing purposes

 

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Ki5 Canine Therapy for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Ki5 Canine Therapy correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Ki5 Canine Therapy erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Ki5 Canine Therapy restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Ki5 Canine Therapy’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Ki5 Canine Therapy transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at emma@ki5canine.co.uk.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Ki5 Canine Therapy uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses Google Analytics, a web analytics service provided by Google. It uses cookies to help monitor use of the website. It reports trends without identifying individual visitors. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google.

This information is used for the purpose of evaluating visitors’ use of the website and to compile statistical reports on website activity for site operators. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

Ki5 Canine Therapy will not use Google Analytics to track or to collect any personally identifiable information about visitors to our site. We will not use Google Analytics data with any other personally identifying information from any other source. We do not allow Google to use our analytics data in anonymous form as part of their benchmarking service.

By using this website, you consent to the processing of data about you by us and by Google in the manner and for the purposes set out above.

Vist the relevant Google page for more information about Google’s privacy policy relating to Google Analytics or to opt out of being tracked by Google Analytics across all websites.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Ki5 Canine Therapy website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Ki5 Canine Therapy keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 26 May 2020.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: emma@ki5canine.co.uk

Call us: 07539 435673

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Ki5 Canine Therapy has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

https://ico.org.uk/global/contact-us/

telephone: 0303 123 1113

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